About the event

Speaker: Lourdes Montenegro (Phd Candidate, Lee Kuan Yew School of Public Policy, National University of Singapore)

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The disparity in internet quality of service (QoS) across countries is becoming an increasingly critical, but understudied aspect of the persistent digital divide. Many applications, including cloud computing, media streaming, video conferencing and telemedicine, are sensitive to one or a combination of QoS parameters such as throughput, latency, packet loss, jitter, etc. Compared to other network industries like energy, transportation and traditional telecommunication, the internet presents a more complex challenge for ensuring a level of quality. The direct approach of specifying and enforcing minimum quality standards is likely to be ineffective given the internet's decentralised architecture, distributed asset ownership, heterogeneity of users and technologies, and highly unpredictable demand and capacity utilisation. Instead, a more indirect approach of encouraging competition may prove more fruitful. Analysis of a panel of more than 160 countries covering the years 2008-2016 shows that internet QoS can be significantly improved through a regulatory cocktail that enhances market competition.

About the speaker Ms Montenegro is currently a PhD candidate at the Lee Kuan Yew School of Public Policy, National University of Singapore where she is undertaking dissertation research on the regulation of network industries, with a focus on internet interconnection and quality of service. She was recently working as an Economist at the International Telecommunication Union (ITU), a UN specialized agency for ICT. At ITU, Ms Montenegro specialised in supply-side ICT data, with emphasis on the development of metrics for emerging information and communication technologies. She was also involved in the management and co-ordination of the ITU Expert Group on Telecommunication/ICT Indicators (EGTI) as well as the ITU pilot project on ‘Big Data for Measuring the Information Society’.

About the seminar series The Data and Inequality seminar series features leading scholars and development industry practitioners working in the nexus of data and inequality. They reflect on the influence of the ever-increasing presence of data on processes of data and inequality. The speaker presentations will be followed by a discussion amongst the seminar participants and will conclude with a networking seminar.


Further info

British Library, 96 Euston Road, London NW1 2DB


The Alan Turing Institute

1st floor of the British Library, 96 Euston Road, London, NW1 2DB

51.5297753, -0.12665390000006